Cannabis delivery drivers are more than just couriers—they’re highly trained professionals who balance compliance, safety, and customer service to deliver your order securely and legally. Here’s a look at their essential roles and responsibilities:

Rigorous Hiring & Training

Dispensaries often establish strict hiring protocols, including background screenings, driver record checks, and drug/alcohol testing. Once hired, drivers undergo comprehensive training covering:

• Defensive driving and fatigue management.
• Secure packaging, chain-of-custody tracking, and use of GPS tracking.
• Compliance with state regulations—drivers in CA, for example, must carry business licenses, photo ID, and a motor-carrier permit.

Order Preparation & Documentation

Before heading out, drivers or managers:

• Pack orders in tamper-proof, child-resistant, opaque containers per state law.
• Generate and log a Metrc-certified delivery ledger, detailing every item’s quantity and destination.
• Inspect vehicles—checking fuel, maintenance status, and GPS functionality.

Safe & Legal Delivery Execution

On the road, drivers:

• Follow optimized routes to avoid traffic and unsafe neighborhoods.
• Use real-time tracking software and maintain communication with dispatch.
• Verify customer ID (21+ for recreational, 18+ with medical authorization) before handing over products.
• Prefer curbside handoffs—drivers don’t typically walk up to doors for security and liability reasons.

Handling High‑Value Items Responsibly

Drivers often transport both product and cash, making them targets for theft. To protect themselves, they:

• Use lockboxes or trunk storage to secure cannabis and payments.
• Travel in unmarked vehicles to avoid unwanted attention.
• Limit cash on hand and encourage pre-payment via secure electronic systems.

Accident & Law Enforcement Protocols

Delivering on public roads brings accident risk. Companies:

• Conduct defensive-driving training sessions and regular vehicle checks.
• Require compliance if pulled over—present licenses, proof of insurance, and delivery documentation.
• Train drivers to remain calm, polite, and fully compliant when interacting with law enforcement.

Continuous Improvement & Feedback

Dispensaries integrate tech solutions—Onfleet, route planners, GPS systems—to streamline operations. They gather staff performance data and solicit customer feedback to identify and resolve delivery issues swiftly.

Real Driver Feedback & Challenges

Per Indeed reviews from Las Vegas-area dispensaries:

“The best thing about working here is the help from everyone…Learning about the industry became a joy every day.”
Yet, some drivers report workplace stress tied to management issues, tough customers, and favoritism.
In California, delivery drivers at Eaze threatened to strike in April 2024 over pay reductions—from $0.56 to $0.42 per mile—leading to $300–$700 monthly losses, highlighting the importance of fair compensation for safe service.

In Summary

Cannabis delivery drivers juggle numerous responsibilities—legal compliance, defensive driving, secure handling, and customer verification—to deliver your order safely. Their comprehensive training, high-tech tools, and strict protocols ensure professionalism, efficiency, and public trust. Ongoing feedback loops and fair labor practices further elevate service quality.